You may return most products you buy from us within 14 days if they are in original condition.a restocking fee will apply. You will need to provide the sales receipt along with all original accessories and packaging. Damaged or worn merchandise will not be accepted for return. Damaged or worn items may be accepted for trade (with the loss of value deducted from the value of the trade) at the sole discretion of the Wexford Violin Shop.
Please do not send merchandise without contacting us first to schedule a return.
We do not guarantee electric instruments, amplifiers, pedals, and electronic products, whether purchased online or in our shop. These items come with manufacturer’s warranties. If you are having trouble with your product please contact us - often we can help you fix the problem. If the item proves defective within the period and terms of the manufacturer’s warranty, we can act on your behalf in initiating a warranty claim or help you do so. For information on your product's warranty please visit our page listing manufacturer warranties.
Normal wear and tear as well as changes to the color or discoloration of finishes, is not covered.
Strings installed on an instrument may not be returned or exchanged.
Instruments and Bows return accepted , upon approval , within 14 days of receipt date, less 30% handling / restocking charges, and will be in original condition Only.
Special or custom orders of items not normally stocked may be exchanged only if defective. Refunds are not available for special or custom orders.
Sheet music may be returned within 14 days of purchase if clean and not marked or opened. A restocking fee of $3.00 will be charged per title returned. DVDs and CDs are non-refundable unless defective, and may be exchanged within 14 days of purchase for the same title, and will not incur the restocking fee.
Our guarantee is only valid to the original purchaser and does not cover instruments or bows that have been modified or altered, subjected to extremes of temperature and/or humidity, or damaged.
If you have any further questions regarding our Guarantee & Returns Policy, please contact us and we will respond to your inquiry as soon as possible. Thank you!