We stand by our products, and will exchange or return any item within 14 days, subject to the following terms and conditions:
Full-sized (Student level up to $4000):
We will accept any one full-sized instrument in trade* at the original sales price**, minus a reconditioning fee, if the instrument was originally purchased from Wexford Violins provided that:
- The trade is for another instrument of greater value.
- The trade instrument has been reasonably well-maintained and has not suffered any significant damage.
- Receipts from the original sale are provided by the customer and that the customer trading the instrument is the original purchaser.***
*Please note that the trade-in value of your instrument is based on the purchase price of the instrument alone (excluding cases and bows).
Instruments will incur reconditioning fees in order to bring them up to our standards for resale and warranty. If your trade is in excellent condition, you can expect the following reconditioning fees: Violin $250, Viola $300, Cello $350, Bass $400
For instruments valued above $4000, we will take back in trade at the original sales price less a reconditioning fee to be determined at the time of trade-in. Please call the store for more information.
For all instruments purchased prior to July 1, 2013, the previous trade-in policy will remain in effect.
*While we will always try to accommodate every need we cannot guarantee the acceptance of trade on consignment instruments.
**Please note that the trade-in value of your instrument is based on the purchase price of the instrument only and excludes cases and/or bows.
***Trade-in values as outlined above are only valid if you are the original purchaser of the instrument from Potter Violins. Instruments purchased second hand but originally purchased from Potter Violins are still eligible for trade with slightly modified terms. Instruments purchased second hand will be traded at 1/2 the original trade-in value.
Instruments will incur reconditioning fees in order to bring them up to our standards for resale and warranty. If your trade is in excellent condition, you may expect the following reconditioning fees: Violin $250.00, Viola $300.00, Cello $350.00, Bass $400.00. Any exceptions to these policies are at the sole discretion of Potter Violins.
Please note: The Trade-in instrument is due back to the store at the time you purchase your new instrument. If you are a mail-order client, you will have two weeks to return the trade-in instrument to our store. If we do not receive the trade-in instrument within the two-week time frame, we will charge your credit card for the value of the trade-in instrument and will assume that you are keeping it. If at the time we receive your trade-in instrument, any additional damage or depreciation is assessed, we will charge your credit card or account accordingly. Please contact the store if you have any questions.
We do not buy back any instrument or bow that was purchased from us.